Privacy Policy

1. Introduction

Spark CRM, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by Spark CRM when you use our customer relationship management platform ("Service"), accessible at https://app.sparkcrm.io.

This Privacy Policy applies to information we collect when you use our website, mobile applications, and other online products and services that link to this Privacy Policy (collectively, the "Service").

By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Service:

2.1 Information You Provide to Us

• Account Information: When you register for an account, we collect your name, email address, password, phone number, company name, job title, and billing information.
• Profile Information: This includes information you provide on your profile such as profile photo, biography, industry, company size, and other details you choose to share.
• Customer Data: We collect and store the data you upload, input, or import into the Service, such as contact information, communication history, sales opportunities, tasks, and other business-related data.
• Communications: When you communicate with us or other users through our Service, we collect and store these communications.
• Payment Information: When you purchase a subscription, we collect payment details, billing address, and other information necessary to complete the transaction.

2.2 Information We Collect Automatically

When you access or use our Service, we automatically collect information about you, including:

• Log Information: We collect log information about your use of the Service, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Service.
• Device Information: We collect information about the computer or mobile device you use to access our Service, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
• Usage Information: We collect information about your usage of the Service, such as the features you use, the actions you take, and the time, frequency, and duration of your activities.
• Location Information: We may collect information about the precise or approximate location of your device with your consent.
• Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about you when you interact with our Service. Please see our Cookie Policy for more information.

2.3 Information We Collect From Other Sources

We may obtain information from other sources and combine that with information we collect through our Service. For example:

• If you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information, and friends, in accordance with the authorization procedures determined by such social media site.
• We may receive updated payment information from third-party payment processors.
• We may receive demographic information about you from third-party service providers to help us better understand our users and to improve our Service.

3. How We Use Your Information

We use information about you for various purposes, including to:

• Provide, maintain, and improve our Service;
• Process transactions and send you related information, including confirmations and invoices;
• Send you technical notices, updates, security alerts, and support and administrative messages;
• Respond to your comments, questions, and requests and provide customer service;
• Communicate with you about products, services, offers, promotions, and events offered by Spark CRM and others, and provide news and information we think will be of interest to you;
• Monitor and analyze trends, usage, and activities in connection with our Service;
• Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Spark CRM and others;
• Personalize and improve the Service and provide content or features that match user profiles or interests;
• Facilitate contests, sweepstakes, and promotions and process and deliver entries and rewards;
• Link or combine with information we get from others to help understand your needs and provide you with better service; and
• Carry out any other purpose for which the information was collected.

4. How We Share Your Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

4.1 With Service Providers

We may share your information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf. These service providers are limited in their ability to use information they receive in the course of providing services to us.

4.2 With Partners

We may share your information with business partners who offer a service to you jointly with us, for example, when running a co-sponsored promotion.

4.3 With Your Consent

We may share information when you direct us to share your information with third parties.

4.4 For Legal Reasons

We may share information about you if we reasonably believe that disclosing the information is needed to:

• Comply with any valid legal process, governmental request, or applicable law, rule, or regulation;
• Investigate, remedy, or enforce potential Terms of Service violations;
• Protect the rights, property, and safety of us, our users, or others; or
• Detect and resolve any fraud or security concerns.

4.5 In Connection with a Merger or Sale

If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction as permitted by law and/or contract.

4.6 Aggregated or De-identified Information

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

5. Data Retention

We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

When you delete your account, we will delete or anonymize your personal information, but we may retain certain information if retention is reasonably necessary to comply with our legal obligations, meet regulatory requirements, prevent fraud and abuse, or enforce this Privacy Policy and our Terms of Service.

6. Your Rights and Choices

6.1 Account Information

You may update, correct, or delete your account information at any time by logging into your account or emailing us at [email protected]. Please note that we may retain certain information as required by law or for legitimate business purposes.

6.2 Marketing Communications

You may opt out of receiving promotional emails from Spark CRM by following the instructions in those emails or by adjusting your notification preferences in your account settings. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

6.3 Cookies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Service.

6.4 Location Information

You can choose whether or not to allow the Service to collect and use real-time information about your device's location through the device's privacy settings. If you block the use of location information, some parts of the Service may become inaccessible or not function properly.

6.5 Your Rights Under Certain Privacy Laws

7. Data Transfers

Spark CRM is based in the United States and the information we collect is governed by U.S. law. If you are accessing the Service from outside of the U.S., please be aware that information collected through the Service may be transferred to, processed, stored, and used in the U.S. and other jurisdictions. Data protection laws in the U.S. may be different from those of your country of residence. Your use of the Service or provision of any information therefore constitutes your consent to the transfer to and from, processing, usage, sharing, and storage of your information in the U.S. and other jurisdictions as set forth in this Privacy Policy.

8. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

9. Data Security

We take reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction. However, no internet or email transmission is ever fully secure or error free. Therefore, you should take special care in deciding what information you send to us via the internet.

10. Links to Other Websites

Our Service may contain links to other websites not operated or controlled by Spark CRM. This Privacy Policy does not apply to such third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

11. Business Transfers

If we're involved in a reorganization, merger, acquisition, or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices.

12. Changes to this Privacy Policy

We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, so you should review this page periodically. When we change the policy in a material manner we will update the 'last updated' date at the top of this page and notify you that material changes have been made to the Privacy Policy. Your continued use of our Service after any modification to this Privacy Policy will constitute your acceptance of such modification.